# Contact AgentCloud

AgentCloud handles public correspondence by email and does not advertise a walk-in office or public telephone line. Send only the information needed to investigate your request, and never send passwords, OAuth tokens, short-lived upload URLs, private signing keys, or payment-card details.

## Product and account support

Email [help@agentcloud.so](mailto:help@agentcloud.so) for connection problems, workspace questions, retained-run issues, build failures, or help identifying the correct plan. Include the affected feature and a non-sensitive error summary. If a run or build identifier is necessary, share it without copying retained logs or typed values into email.

## Security and privacy

Report a suspected security issue or credential exposure to [help@agentcloud.so](mailto:help@agentcloud.so?subject=Security%20report) with “Security report” in the subject. For access, correction, export, or deletion questions about personal data, email the same verified address with “Privacy request” in the subject from the address associated with the account. AgentCloud may need to verify the requester before discussing account data.

## Billing and technical fit

Billing questions can go to [help@agentcloud.so](mailto:help@agentcloud.so). Teams evaluating parallel PR testing or higher concurrency can describe their project shape through the [Scale fit form](https://agentcloud.so/pricing#scale-fit); the form asks for a work email, project type, expected concurrency, and technical context so AgentCloud can reply with a relevant pilot path.